Personalized conversational AI experiences that convert browsers into loyalists.

As a self-starting generalist, I am able to lead the build, launch, and optimization stages in all of my projects. Leading with a people-first ethos, collaboration and feedback are built into every element of my bots' lifecycles. I serve as a strategic contact and consultant for creative alignment, conversational AI subject matter, bug resolution, and engineering + product management feedback.

I currently work as a consultant on Fidelity Investments’ conversation design team, where we solve for use cases across the enterprise like improving results for contact centers, increasing customer retention and enablement, and refining associate productivity. At a company of approximately 80,000 employees, I’m hyper focused on maturing and increasing the adoption of conversation design as a practice.

I lead high-visibility initiatives that unify our conversational experiences across a dozen products and tens of millions of customers, producing detailed standards documentation and engaging evangelization presentations. I’m also the embedded conversation designer for a mission-critical internal product that guides 6000 Workplace Investing associates through multi-variable, high-error-rate participant processes — this conversation-centric tool prioritizes dramatic wins in average handling time and customer success for almost 50 million participants.